Frequenty Asked Questions and Contact Us
Over 1800 people get up-to-date news about the festival by subscribing to our monthly News and Notes that contains the latest information about this year's festival. You too can subscribe!
If you have a question, the answer is probably in the list below.

Banquet
-
What is the banquet?
-
The banquet is an on-site dinner catered by the hotel. The menu consists of a variety of dishes served as a buffet so each person can choose what they eat. Diners choose their own seating, so if you want to sit with somebody in particular you should arrive earlier. The theme of that year's festival is represented at the banquet, with costumes being encouraged but not required.
-
When will I know what the menu is?
-
The menu isn't set until July, when we get it from the hotel. Although the menu conforms to a theme set by WWC, the details depend on the cost and availability of ingredients that isn't known until then.
-
Are there gluten-/lactose-free options?
-
Yes, if you let us know your needs at least a month before the festival so we can work with the chef to meet your needs.
-
Are there vegan options?
-
Yes, all banquet menus include vegan items.
-
I have allergies. Can you work around them?
-
Yes. Let us know your requirements at least one month in advance of the festival so we can work with the chef to meet your needs.
-
Is there a keynote speaker? Who?
-
Yes, there is. The identity of the speaker is usually set by June and will be listed on the banquet page.
-
Are there any other activities associated with the banquet?
-
Possibly. If so, details will be posted on the banquet page. Each banquet reflects the year's theme, and costumes are invited though not mandatory.
Free Events
-
What events are open to the public?
-
Here is a list of free, public events.
-
Can anybody come to the Merchants Corner?
-
Yes. The Merchants Corner is open to the public.
-
Who will be at the autograph session?
-
Lots of people! There are generally over 100 authors at the session, including our guests of honour. Some will be selling their works as well as autographing them, so be prepared.
Times and Locations
-
What are the times for this year's festival?
-
Friday, noon to 5 p.m.
Saturday, 10 a.m. to 5 p.m.
Sunday, 10 a.m. to 5 p.m.
In addition, there are evening social events put on by various groups. -
What are the dates for this year's festival?
-
August 4 to 6, 2023. WWC always starts on the second Friday in August.
-
When is next year's festival?
-
August 9 to 11, 2024. WWC always starts on the second Friday in August.
-
What is the festival location?
-
at . Here is a link to more information.
-
Can you give me the names of some budget hotels near the festival?
-
Sorry, you'll have to look them up yourself.
Master Classes
-
What are the master classes?
-
These are intensive hands-on classes taught by our current and/or returning guests of honour outside of the regular festival sessions. Fees for these classes are in addition to registration for the festival itself.
-
Who teaches the master classes?
-
The master classes are taught by our guests of honour, either current or returning.
-
When will the information about them be available?
-
FIXME
-
How do I register for a master class?
-
FIXME
Miscellaneous
-
Can our company advertise in your festival program guide?
-
No. We don't have advertisements in our program booklet.
-
I represent another organization. Can we participate?
-
FIXME
-
What is the Robin Herrington Short Story Contest? How do I enter?
-
Will you promote our event?
-
FIXME
-
Why don't you ever have media guests?
-
We aren't a media convention. Our focus is on the written word, so while we have had guests who are involved with script writing, none of them are celebrities who primarily appear in front of the camera.
-
How do I get my favourite author to be a guest of honour?
-
Send us an email. Tell us about the author and why they would be a good choice. Please bear in mind that we have our guests booked two years in advance.
Policies
-
How do you protect my privacy?
-
See our privacy policy.
-
What behaviour is allowed at When Worlds Collide?
-
In brief, anything that is in keeping with our policy of encouraging a polite, collegial atmosphere. That means no bullying, harrassment, hate speech, assault, or violence. For details, see our Harrassment Policy.
-
What behaviour is forbidden?
-
Any bullying, harrassment, hate speech, assault, or violence. For details, see our Harrassment Policy. We have no use for people who want to make other people unhappy.
-
What happens if the festival is cancelled?
-
If the in-person festival cannot take place (as happened due to the COVID-19 pandemic), the festival will happen online.
Presenters/Panelists
-
Who are the presenters?
-
Are the presenters paid?
-
How do I become a presenter?
-
Download the presenter forms, fill them out, and email them to us along with any other required information.
-
Do presenters get a free weekend pass?
-
No. We would have to double our prices to do that. Even the festival organizers must pay for their own passes.
-
Is there a submission deadline for presentation suggestions?
-
The earlier, the better. We start putting the program together in March.
-
Is there a submission deadline for the presenter forms?
-
The earlier, the better. In the rush to get the program settled, it may not be possible for us to remind people of information that is still misssing. To avoid disappointment, have your presenter forms and other information in not later than June 1.
-
How do I suggest a panel I'd like to see?
-
We're always happy to get suggestions. Email us with your idea. If you can suggest people who would be a good fit for
Registration
-
Am I already registered?
-
FIXME
-
How can I volunteer?
-
How does online payment work?
-
Payment is received on our behalf by PayPal. You can pay with a credit card, debit card, or through your PayPal account. You do not need a PayPal account.
-
I can't come now. How do I get a refund?
-
See our refund policy.
-
Where's my ticket?
-
We don't use tickets. When you arrive at the festival your registration package will be waiting for you.
-
How do I get a seat at the autograph session?
-
Send us an email, but if you leave it too late there may not be an open spot, so act now!
-
Help! There's a problem with registration! [browser, bug]
-
Oh, bother. Email our tech wizard, telling him exactly what you were doing at the time, and quoting any error messages you got. Contrary to popular belief, "It's broken" isn't terribly helpful.
-
I'm registered, but now I'd like to buy a banquet ticket. How do I do that?
-
Go to the online registration page and fill our a form, checking the "Banquet Only" option.
-
The festival is sold out. Is there a waiting list?
-
Yes, there is. Email us and ask to be put on the waiting list.
-
The banquet is sold out. Is there a waiting list?
-
Yes, there is. Email us and ask to be put on the waiting list.
-
When can I find out about pitch sessions?
-
On the pitch session page.
-
How do I transfer my ticket to someone else?
-
FIXME
-
How do I register for a table in the Merchant Corner?
-
Send us an email with information on who you are, what you sell, and how many simultaneous workers you have. Please understand that merchants who were with us the previous year have priority, so we can't guarantee that there will be a table for you.
-
How do I change my registration information?
-
Send us an email detailing the changes you want.
-
Why isn't my name on the online Passholders List?
-
When registering, did you ask us not to put it on the list? Otherwise, it's possible you haven't registered yet. There are several ways you can check.
-
Can I have my preferred pronouns on my badge?
-
Certainly! Just put them in parentheses after your Badge Name when you register. For example: Charlie Kaksisielua (they/them), If you have already registered, Send us an email asking to have your registration information updated. After July 1 the badges will aleady have been printed, so changes aren't possible.
-
How do I volunteer?
-
Are there any single-day passes?
-
No. The price of the whole festival is less than the cost of a day pass for most literary festivals/conventions, and the administration of day passes is beyond our resources.
Shared Authors Table
-
What is the shared authors table? Who runs it?
-
The shared author table is run by the Imaginative Fiction Writers Association (IFWA). It is a co-operative of authors who are attending the festival to sell works not carried by any of the other merchants.
-
How does it work?
-
How do I get my books on the shared author table?
-
If you have registered for the festival, you will get a link for putting your books on the table here.
-
Are there any restrictions?
-
Yes. You must be registered for this year's festival, and there is a limit of five books per person. Book descriptions are limited to 750 characters each.
-
When do I get my money?
-
Unless you make other arrangement, you are paid when the Shared Author Table closes on Sunday.
-
What happens to the shared author table if the festival is online?
-
The table will also be online. Although there will be no physical place to buy books at the festival, the authors will provide links where you can purchase them. For online events, author payment comes from the sellers, not us.

Contact Us
Still not finding what you are looking for? Send us an email with your question or comment.
For those who prefer more traditional means of communication, our mailing address is:
When Words Collide c/o The Sentry Box, 1835-10th Ave SW, Calgary, Alberta, T3C 0K2 Canada