When Words Collide (WWC) collects personal information from you in a number of different ways. For example, when you download one of our products, receive services from us or, use our website (www.whenwordscollide.org).
At WWC, we consider your privacy to be extremely important to us, and we are committed to protecting and respecting your privacy. These are the fundamental principles that we follow in relation to your personal information:
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to provide you with services, products, to comply with the law, or to protect our rights.
- We don’t store personal information unless required for the on-going operation of services to you, to provide you with products, to comply with law or to protect our rights.
For the purpose of applicable data protection legislation, the data controller is When Words Collide Festival Society, c/o The Sentry Box, 1835 - 10th Avenue SW, Calgary, Alberta, T3C 0K2, Canada.
Our nominated representative for all data privacy matters is Ms Siona Gunn-Graham, LLB.
Information we collect from you
Information you give us. This is information about you that you give us by filling in forms on the WWC website or by corresponding with us by phone, email or otherwise. It includes information you provide when you fill out a form, or make a purchase on our site. It may includes the following: first name, last name; phone number; email address; state or province, and country.
Information about your visit. This information includes the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time, timezone, your geolocation), items you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), your computer's IP address, methods used to browse away from the page.
Information we receive from other sources. This is information we receive about you if you use any of the services we provide. In this case we will have informed you when we collected that data (through a Privacy notice) if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We may notify you when we receive information about you from them and the purposes for which we intend to use that information.
How information is collected from you
We may collect this information through the following routes:
Websites. When you use certain parts of our website, we may ask for personal information such as your full name, email address and a password. Please see the Privacy notice on collection for further details of how we will use your personal data.
These are available to the public. Any information that you disclose in these areas becomes public information and may be recorded, archived and republished by anyone. Please exercise caution when deciding to disclose any personal information in such areas.
When you register for services or purchase any product from WWC, we may ask for information such as your email address, billing address, and credit card information. Credit card information is only used in processing your transaction. Please note that we may use a third party payment processing merchant to process your payments. Please see the terms and conditions of purchase and/or relevant Privacy notice for further information. Webinars Some webinars are directly hosted by Canonical on our sites. Where a webinars is operated by a third party provider you will be directed to a third party website and the third party provider may collects information as part of the webinar registration process. This data will be collected in accordance with the third party provider’s terms and conditions. Please see “Links and third-party content” in the Terms and Conditions for further details. Non-personally identifying information
WWC may collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how visitors use our websites and services.
When you chose to send an error report, it includes a unique identifier for your computer. This identifier does not identify you, unless you (or someone acting on your behalf) discloses it separately. An error report may include personal information such as the state of programs that were running at the time.
If you contact us and provide us with information, we may keep a record of that correspondence and information.
What do we do with your personal data
We may use your information in the following ways:
- To authenticate access to certain features of our websites.
- To contact you to respond to enquiries or to provide notices to you regarding your use of our websites or the provision of our services.
- To provide services, products, process payment, and authenticate access (where required).
- To analyse the performance or the appropriateness of products or services.
- To comply with legal and regulatory requirements (including responding to court orders, subpoenas, and to prevent crime). These special circumstances may require us to disclose personal information.
- To contact you if your actions violate your agreement with us (if any).
- To fix errors and analyse trends.
- To study how anonymous users interact with our website and services.
- To market our products or services to you.
- To provide you with the services you require at the time and for the reasons you provide the information, e.g. newsletters and webinars.
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
- To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you in accordance with your consent and our Privacy notices.
- To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
- We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Unless you have notified us otherwise, WWC may occasionally send you email to tell you about new features, solicit feedback, or just to keep you up to date with what’s going on. We may use various community websites (Launchpad Answers, Ubuntu Forums, blogs etc.) to communicate this type of information, so we expect to keep this type of information to a minimum. If you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications, or contact us using the contact details provided below. What are your rights? You have the right to consent to our processing of personal data for marketing purposes and to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org or by using the relevant contact us form. Under the data protection legislation, you have the following rights. These consist of: The right to be informed The right of access The right to rectification The right to erasure The right to restrict processing The right to data portability The right to object Rights in relation to automated decision making and profiling. Each of these rights are supported by appropriate procedures within Canonical which allow the required action to be taken within the timescales stated in the applicable data protection legislation. You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing, writing or telephoning us using the contact details above. We keep your order information for so long as reasonably required in accordance with our record retention policy. Your personal information associated with the order will then be removed. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. These timescales are shown in Table 1. Data subject request Timescale The right to be informed When data is collected (if supplied by data subject) or within one month (if not supplied by data subject) The right of access One month The right to rectification One month The right to erasure Without undue delay The right to restrict processing Without undue delay The right to data portability One month The right to object On receipt of objection Rights in relation to automated decision making and profiling. Not specified Cookies
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How do we protect the information we collect
WWC is very concerned about protecting the confidentiality of your personal information. We have security measures, including administrative, physical and electronic measures, to protect against the loss, exposure, misuse or alteration of information that we have collected from you in the use of the services. These measures include TLS data encryption to transmit your personal information as well as technical architectures and systems to prevent unauthorized third parties from accessing your personal information.
How we use the information we collect
We use information held about you in the following ways: