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Tenth Edition

August 13 to 15, 2021
Delta Calgary South, Calgary, Alberta
 
August 13 to 15, 2021
 
There are
327 days
remaining.
The Tenth Annual Edition of When Words Collide

Frequently Asked Questions

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When is When Words Collide?

WWC is on the second weekend in August. This year it starts at noon on Friday, August 13, 2021 and runs until 5 pm on Sunday, August 15, 2021.

When does it start on Friday?

WWC starts at noon on Friday to give those travelling from out of town time to arrive, and our merchants time to set up.

I can't come now. How do I get a refund?

The short answer is that we don't give refunds. WWC rates are as low as possible so more people can attend, but that means we can't afford to give people their money back and still pay our bills.

That said, we do have a page where you can return your pass(es) to a pool that may then be bought by people on our waiting list. If somebody buys the passes you are returning, you will get your money back (minus the non-refundable PayPal fees if that is how you paid).

Where's my ticket? Where's my receipt?

We don't use tickets, which means you don't have to worry about losing them.. When you arrive at the festival just go to our registration table where you will receive your badge and program book.

We don't send separate receipts when you pay. For tax purposes, you If you are worried about your registration being lost, you can bring a copy of your proof of payment (cancelled cheque, PayPal's receipt email, or credit card statement) and we'll set you up. We really do want you to attend and have a good time.

Am I registered?

Unless you asked not to be listed as a passholder when you registered, go to Passholders List and look for your name. People are listed in alphabetical order by given name. You can also see how many banquet tickets you have.

If you asked not to be listed, go to Am I Already Registered? and follow the instructions. If you have your 12-digit registration number you can use that, or type in your name.

If you still can't determine whether you are already registered, you can send us an email to enquire.

Am I Already Registered?

If you are unsure about your registration status there are four ways you can check. Please remember, we do not send separate confirmations when you register. Instead, look for a PayPal email confirming your payment, or see your credit card or bank statement.

  1. If you asked to be listed online when you registered, go to this page. Names are listed in alphabetical order by given name. Of course, if you asked not to be listed then you'll have to try another method.
  2. If you have your 12-digit registration number, enter it in the box below and click on the Query button.

    General Questions

    1. What is When Words Collide all about?
    2. I can't come now. How do I get a refund?
    3. How do I get on the waiting list?
    4. Am I registered? / Where's my ticket?
    5. I can't find an answer to my question here. Now what?
    * * *
    1. What is When Words Collide all about?

      When Words Collide is an annual non-profit festival held in Calgary, Alberta. It is modelled after the volunteer conventions popular in the Science Fiction and Fantasy communities. Nobody is paid for attending (though guests of honour have their expenses covered) and even the organizers buy passes.

      Programming starts a 1 PM on Friday and goes until 5 PM on Sunday. Multiple streams of programming of interest to readers and writers are available covering as many types of the written word as possible.

      There are several, free, associated events open to the public, including a Merchants Corner where books and related things are sold. Part of this is a shared author table for those writers whose books are not carried by the other vendors. Once you have bought your weekend pass, all events except the banquet are included.

      * * *
    2. I can't come now. How do I get a refund?
      • The short answer is that we don't give refunds. WWC rates are as low as possible so more people can attend, but that means we can't afford to give people their money back and still pay our bills.

      • However, we do have a page where you can return your pass(es) to a pool that may then be bought by people on our waiting list. If somebody buys the passes you are returning, you will get your money back (minus the non-refundable PayPal fees).

        * * *
    3. How do I get on the waiting list?

      Fill out the form on the Waiting List page. Those on the waiting list are served in order, so if you wait too long you are not guaranteed to get a pass to this year's festival. We cannot guess whether you will be able to get in or not.

      * * *
    4. Am I registered? / Where's my ticket?

      If you have your 12-digit registration number that was on the summary page just before you went to PayPal to pay for your passes, you can find out if your registration went through.

      When Words Collide does not issue physical festival tickets, nor do we issue separate receipts. If you bought banquet tickets, they will be in your registration package when you arrive at WWC.

      If you paid online via PayPal, you should have gotten an email receipt from them showing that you paid. We do not issue separate receipts. On your registration form (printed or online), you should have specified whether you want your name listed online as an attendee. If you did not opt-in to this, your name will not be listed and you will have to email us to find out if your payment went through.

      * * *
    5. I can't find an answer to my question here. Now what?

      Send us an email at info@whenwordscollide.org and we'll find an answer for you.


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When Words Collide is a festival for readers, writers, artists and publishers of commercial and literary fiction, including genre, YA, children's books, and poetry. Would you like to know more?

327 days until the next price increase

2021 Registration is 80.4% full

No banquet tickets for sale.

The current adult passholder rate is $45 CAD. . You can register on our web page, use our registration form or, in Calgary, stop in at The Sentry Box at 1835 - 10th Avenue SW to purchase your pass.

If we are sold out in advance, passes will not be available at the door.

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When Words Collide,
c/o The Sentry Box,
1835 - 10th Avenue SW,
Calgary, Alberta,
T3C 0K2, Canada.

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Last modified: 2020 August 16 21:17

GNU Sir Terry Pratchett